Why doesnt this ever work right?

Im on my home network sitting next to my modem and this still says I need to be on my home network to view tv channels.... Yes, our bill is paid... Everything else works..... Kind of. The X1 remotes lag big time. Yes, I have new batteries in them. Voice search is kind of a joke. That never works right. The set up on the new remote is confusing. Why so many buttons if I should be able to tell it what to do? Yeah, returning some of this stuff.....

Kdhund296$ about Xfinity Stream