App doesnt work

If I could give this app zero stars I would. One of the purposes of this app is so that you can download your recorded shows and watch them offline. That works about 10% of the time. Often you try to download one and you get an error message saying cant download now, try later. Or it stars to download and gets to a certain percentage and then it starts to download at 0% and it does this over and over again. Or it downloads what looks like the complete recording yet its only 45 mins of a one hour show. Even though you recorded the entire thing. Better yet it downloads 1 minute 12 seconds. One of the other your SUPPOSED to be able to do is watch most of your recorded shows from another device even with out downloading them. I am in my home with xfinity wifi and I try to watch a recorded show that is recorded for the full hour and it starts a 1/2 hour in. Even though youve never started it or you say start over. XFINITY posted an update just the other day. With some unprofessional description such as to "fix an embarrassing visual bug" and then put some silly unprofessional smiley face at the end. How bout fixing the bugs that really matter. Who cares that you updated the name of your app. FIX THE DOWNLOAD ISSUES!! Stop advertising this great app, charge us a TON of money and provide the single most crappiest customer service on the face of the planet. I hear utube is coming out with a tv type service.l hear theres lots of other things out there. Perhaps I need to dig deeper into that.

Customer who pays too much about Xfinity Stream, v4.0.2