Doesnt stream, horrible support!

I have had this issue for almost a year now and they are still saying well get it fixed. This app has created a parental control that has never been setup before. It used to work before they went to the "stream" application. Xfinity doesnt help you at all. Their satellite offices say that they submit a ticket but they never do. They said they are trying to resolve this issue but we call a week later and they say that noting has been done with one ticket that was finally submitted about a month ago. Do not expect help if you need it!

Apple1056 about Xfinity Stream, v4.2.1