8001 Error

Update 7/25. Two more recordings have Playback Issue :: 8001

COMCAST PLEASE FIX THE APP

Well, Sunday morning, most of it is fixed. I think they stuck in a series of commercials before Blues Brothers. Kind of changes the definition of a recording. I still have three recordings unwatchable. It is now over a month. The problem was ESCALATED over three weeks ago. No contact.

Update as of 7/23. Hey the data issue 404 got fixed.

However, I now have 14 recordings. I can play NONE of them. Movies on demand - DOES NOT WORK. Try playing the Blues Brothers. See what you get. It does not matter what device, nor what internet path you use. If I use my cell phone without wifi it does not work either.

COMCAST - PLEASE FIX

Update as of 7/3. I looked at movies on demand. I found 29 movies with "Data Issue::404" I did not poll all the movies. There has been no resolution on the playback errors.

COMCAST, FIX THIS. I AM PAYING FOR THIS.

I have this error on the playback of some recordings. We tried to troubleshoot on chat. That led to my modem going down 4 times in an hour. That is a sure fire way to end a chat session. We then had extremely limited service. We could only get some 13 channels. We tried phone help at several different levels. We checked our account. OK there. Everybody bewildered. We found a forum, spelled it out, did some private email, and got the service back along with our 8001 error. A tech was sent out. Every connection from the pole to the modem was disconnected, inspected, and renewed. This installation is less than a year old. The signal strength is great. This modem has two speeds, which Comcast joined. The tech split them.

The 8001 error persists. Techs do NOT troubleshoot apps. Somebody was supposed to call yesterday afternoon. It did not happen.

COMCAST, FIX THE APP!

Grandpa I is! about Xfinity Stream, v4.3.1